1. Health kiosk

    Could the health kiosk model satisfy the demand for availability and savings in towns and villages across Finland?

  2. Health care challenges

    Public health services need to be more efficient while satisfying customers' demands for readily available help. This can be aided by emphasising preventive measures.

  3. Multiple impact model

    The Health Kiosk has several aims: to reach groups at risk earlier, increase work and customer satisfaction, help control local economies and promote the renewal of the health care structure.

  4. The health kiosk model

    Health kiosks are low-threshold service points located in the daily environment of the customer, in places like shopping centres. They offer basic health services from a nurse, give preventive advice and carry out minor procedures.

  5. Customer-oriented approach

    Health Kiosks provide the customer with access to services without appointment and even at evenings and at weekends. Being located in shopping centres and providing flexible access keeps the focus on the customer.

  6. Efficient services

    With nurse-level services provided by health kiosks, there is less telephone traffic and fewer customers at health clinics. Doctor's appointments can then be given to patients who really need them. This benefits the providers and the users.

  7. Health benefits

    Ready availability of the service lowers the threshold of getting treatment. Counselling and early detection of health problems may stop illnesses and reduce the need for treatment – and reduce costs.

  8. Cost efficiency

    A health kiosk is a cost-efficient municipal service point. The light organisational structure and focus on selected services enable cost-efficient production of services.


Health kiosk – a new approach to health services

Sitra's Municipal Programme has spent two years researching and testing a low-threshold model for health care. The Health Kiosk is based on the Retail Clinic idea developed in the United States. The model will form part of an overall restructuring of health care provision.

The health kiosk model

Health kiosks operate as units of the local health centre and are a part of basic local health care services. A health kiosk provides low-threshold health care with a focus on the needs of the customer. The service is provided by a qualified nurse from locations that are easily accessible, such as shopping centres. In a health kiosk, nurse's services are available without appointment and are free of charge, even in the evenings and on Saturdays.

Health kiosks may offer the following services, according to local needs:

  • Preventive counselling
  • Minor medical procedures, such as measuring the blood pressure, blood sugar level or muscular strength, giving vaccinations and removing stitches
  • Various thematic events related to exercise, dental care or diabetes, for example.
  • Service guidance

Experimental and research projects in Ylöjärvi and Lahti

Finland's first health kiosk was opened in June 2009 in the Elo shopping centre in Ylöjärvi, and the second in the Trio shopping centre in Lahti. The first health kiosk to be opened in a major city, Lahti, was able to benefit from the positive experience gained in Ylöjärvi.

These two-year experimental and research projects supported by Sitra's Municipal Programme have been used to test how a low-threshold service will benefit the following:

  • restructuring of basic health care services
  • management of the municipal economy
  • early recognition of groups at risk
  • improvement of customer and work satisfaction.

Evaluation of the outcome of the experiments

The University of Tampere provided a neutral evaluation of the impacts of the two-year experiments on the health care services of Ylöjärvi and Lahti and recognised a number of best practices that could be used in other municipal services. The results take into consideration the current health care services and operations, as well as customer and personnel satisfaction.

The evaluation of the health kiosk has been carried out in three stages:

  • The basic survey evaluated the implementation, customer experiences and development challenges of the Ylöjärvi health kiosk and Lahti health kiosk.
  • The intermediate evaluation reviewed the costs and service demand of the Ylöjärvi and Lahti health kiosks based on statistics from the first year of operation.  
  • The final evaluation provides an overall picture of the health kiosk and its role as a part of the basic municipal health care system. A final evaluation was carried out for the Ylöjärvi health kiosk (in Finnish) in August 2011, and the final evaluation of the Lahti health kiosk (in Finnish) was completed in spring 2012.

The health kiosk evaluation reports for 2009–2011 can also be found in the publication section of the site.

Benefits of the model

  • Segmentation of services according to customers' needs helps target health care resources more precisely and improves efficiency.
  • A light organisational structure enables cost efficient production of services – at one-third of the cost of a health clinic visit at best.
  • Improved availability of services, resulting in more frequent visits and early detection of health problems.
  • Supports preventive health care and promotes the inclusion of groups at risk.
  • Helps control costs through early intervention and monitoring of chronic diseases.
  • Provides routine procedures in a flexible manner, freeing time for more demanding procedures at the health centres.
  • An efficient additional resource for the needs created by an ageing population and, for example, during vaccination campaigns.

Propagation in the municipal field

The experience gained from the Ylöjärvi and Lahti health kiosks is now ready to become more widespread throughout Finland. The model has been publicised by Sitra's Municipal Programme since autumn 2011, and the objective now is to establish 50 health kiosks in Finland over the next two years.

Sitra has compiled a basic health kiosk guide for local authorities detailing the experiences at the Ylöjärvi and Lahti kiosks. The guide provides information to support the planning and launching of operations. The guide can be ordered from Sitra.

The right to use the health kiosk (terveyskioski) name is based on an agreement between Sitra and Luontaistuote Oulun Natural Oy, which owns the rights to the name. The name can be adopted by municipalities, regional health care operators and other public health care operators to be used in basic health care services provided in accordance with the Primary Health Care Act. Due to the agreement, however, the use of the health care name and trademark require an agreement with Sitra.

Health kiosks in Finland

Use the links to take a closer look at the local operation of health kiosks.

Ylöjärvi health kiosk
Lahti health kiosk
Kotka health kiosk

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News Health kiosk model developed further and expanded in Lahti

The two-year health kiosk research and pilot project involving cooperation between the City of Lahti, Sitra and the University of Tampere is drawing to a close. Although the project is ending, health kiosk activities will be continued and developed further in Lahti. The aim is to utilise the positive experiences gained in the project. To this end, plans to introduce the low-threshold model to...

2 years ago by Seija

News Health kiosks as an operating model for public healthcare?

“The health kiosk operating model may provide an excellent opportunity to reform the service structures of basic healthcare, manage municipal finances, reach high-risk groups early and increase customer and work satisfaction,” says Antti Kivelä, from Sitra’s Municipal Programme. The initiator of the health kiosk pilot project also believes that the health kiosk activities will help prevent the increase in health inequalities among the population.

3 years ago

News Health kiosk opens in the Trio shopping centre

The City of Lahti will open a health kiosk at the Trio shopping centre on 10 March 2010, where customers will have access to health care services provided by the city in a reliable, easy and rapid way. Lahti is the first major city in Finland to offer this type of service. The health kiosk services will be provided by three healthcare professionals: a physiotherapist, a public health nurse and a registered nurse.

4 years ago

News Finland’s first health kiosk opens on 1 June 2009

The City of Ylöjärvi opened a new kind of health kiosk at the beginning of June in the Elo shopping centre, where customers will be able to get the health care services provided by the city in a reliable, easy and rapid way.

5 years ago

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