The use of digital services 2021

The survey commissioned by Sitra looked at how people are using digital services and their attitudes towards services that collect and use data.

Writers

Tuomo Turja and Sakari Sandqvist (Taloustutkimus Oy)

Published

Commissioned by Sitra, Taloustutkimus Oy conducted the survey in 2021 in Finland, France, Germany and the Netherlands. More than 8,000 respondents took part.

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The survey was conducted as part of Sitra’s IHAN® project, which aims to build the foundation for a fair data economy and create international rules and solutions for the fair exchange and use of data.

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Publication details

Title

The use of digital services 2021

Subtitle

Summary report

Authors

Tuomo Turja and Sakari Sandqvist (Taloustutkimus Oy)

Place of publication

Helsinki

Year of publication

2021

Publisher

Sitra

Outlook

135 p.

Subject

electronic services, online services, service producers, disclosure of information, customer information, personal data, data protection, data privacy, knowledge economy, information leakage, market research

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