Photo: Sari Gustafsson

Published January 23, 2019

The data economy debate aims to put people in the driving seat

The EU’s General Data Protection Regulation, GDPR, was pushed through using intimidation. Now, it is time to look at the opportunities it provides to people, companies and society.
Writer
Leading Specialist, Communicatons, Sitra

Something as technologically complicated as a car would be difficult to operate if there was no human-oriented user interface for it, such as a steering wheel. We are currently facing a similar situation with regard to managing data about ourselves – we lack a steering wheel.

The car metaphor was presented by postdoctoral researcher Jani Koskinen, a member of the University of Turku’s IT ethics research group, at the Sitra Debate event (link in Finnish) on 17 January. He also stated that, in a genuinely human-oriented model, the individual is neither an object nor a subject in terms of data use, but rather an active party. (A recording of the debate is available via the link above.)

The event presented the results of a survey conducted in four countries on people’s views concerning the use of data about them. According to Koskinen, the responses shared one value in particular: autonomy, or the ability to control the use of data about oneself and one’s own digital life. The joint project between the University of Turku and Sitra specifically considers the values of the data economy.

“If we become human-oriented, we must hear what people want, and that has been one of the objectives of this survey. If we are able to implement human-orientedness, it can genuinely facilitate the building of trust between companies, society and people, and that is the aim of this project,” Koskinen said in his speech.

Personal decision-making power is particularly important to Finns

Among the respondents, it was Finns who found their own decision-making power particularly important, with 74% finding it important or very important. For the respondents from all four countries, the corresponding figure was 59%.

In all, however, the differences between the countries were minor. But there were certainly differences between all respondents, and it is possible to sketch different user profiles for the respondents as some of them were more enlightened and active with regard to the use of their own data than others. Professor Minna Isomursu, from the IT University of Copenhagen, talked about the profiles at the event.

“Many technological development projects promoting digitisation aim at people taking more active roles in their lives,” Isomursu said.

What do you think? Are you conscious, suspicious or indifferent with regard to data about you?

Seeking a balance between regulation, freedom and fairness

The Sitra Debate and the questionnaire presented were part of Sitra’s Fair data economy project to build the foundations and joint Europe-wide rules for a fair and smooth data economy.

The first pair of debaters on stage were Data Protection Ombudsman Reijo Aarnio and Jussi Mäkinen, Chief Legal Counsel at Technology Industries of Finland. They both believed the EU General Data Protection Regulation, GDPR, has already in less than a year changed the lives of both people and companies. However, more so through intimidation and sanctions than opportunities.

According to Reijo Aarnio, GDPR has already been clearly visible in the workload of the Office of the Data Protection Ombudsman. On the other hand, very few people are familiar with their data-related rights. This is in part because of the extremely verbose terms of use texts drafted in the style of American lawyers.

“The information given to citizens is really incomprehensible. The platforms mostly used by people are not Finnish, they are GAFA parties (the big four technology companies: Google, Amazon, Facebook and Apple),” Aarnio said.

Mäkinen, on the other hand, reminded the audience of the great opportunities provided by GDPR to Finnish operators.

“We now need to functionalise GDPR. We are in a state of fermentation in which companies have survived the initial shock. We now need smart and technically functional solutions that move data and keep the data subject on top of the situation,” Mäkinen said.

Whose rules will be used in the data economy game in the future?

The second pair of debaters considered who will set the rules in the rapidly growing data economy and digital market. So far, the pace has been set by large US data giants, represented by Google’s Country Manager in Finland, Antti Järvinen. His debate partner was Pirkka Frosti, Founder of Digital Living International.

Frosti strongly urged those in Finland and Europe to take action instead of moaning. “It is completely useless for us to criticise Google and Facebook. We all use them. What are we crying about? We can look in the mirror and think about why on earth don’t we have an option that I would adopt as a European and Finn,” said Frosti challenging the audience.

According to him, it is completely logical for companies that operate on the basis of US legislation and perceptions of ethics and morals to fulfil their own terms and conditions when there are no alternatives available.

One of the conclusions drawn from the results of the questionnaire presented at the event was that people’s lack of trust is an obstacle to the development of digital services. As many as 43% of the respondents reported that a lack of trust prevents them from using services in one way or another.

According to Google’s Antti Järvinen, the shortage of trust is temporary in nature. “Companies evolve, go forward and build trust among consumers. They have no other option, nor should they have. This discussion is really healthy and welcome,” Järvinen said.

Quotes from the debate

“Even in the data economy it should be possible to understand the different terms of use without being a lawyer and be able to see where the data goes and what happens to it without being an IT specialist. In this respect, we should begin to specify a human-oriented way of acting so that the services are specified and I’m put in the driving seat.”
Jani Koskinen, postdoctoral researcher, University of Turku

“I do a lot of health research and digital data is often used for getting people to take a more active role in promoting their personal health, i.e. to live in a healthier way and find out what there is in their life that could lead to better health and quality of life.”
Minna Isomursu, Professor, IT University of Copenhagen

“When we get data moving and people trust these arrangements, when we create working technical solutions and are able to communicate about them in a comprehensible way, we have a fantastic opportunity to make this a success for us.”
Jussi Mäkinen, Chief Legal Counsel, Technology Industries of Finland

“GDPR was introduced to Finnish society with fear. It had administrative sanctions that got organisations on the move, not the benefits or the 510 million potential consumers, not the building of trust, but fear. Fear is a pretty poor selling point. Consumers and companies are being intimidated. That is a bad starting point and we need to get rid of it and approach the matter in a positive way.”
Reijo Aarnio, Data Protection Ombudsman

“We have nothing but the trust of our customers and partners. If that is taken away, we will collapse.”
Antti Järvinen, Country Manager, Google

“May I ask, now that the elephant is in the room, with Google sitting here beside me: Antti, as a Finn who represents an American company, please tell me how you see it personally when you wake up each morning?”
(There was a previous discussion about how US companies currently completely dictate the rules of the game.)
Pirkka Frosti, Founder, Digital Living International

“It’s funny that you underlined the very image of us that the media has been nurturing. Recently, I read some articles by quite highly respected journalists at the Finnish Broadcasting Corporation Yle, and the biggest newspaper in Finland, Helsingin Sanomat, suggesting to readers that Google is selling personal data. We do not sell it. We do not disclose personal data to anyone. There is a lot of false information going around about how we operate.”
Antti Järvinen, Country Manager, Google, in response to Frosti

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